Unable to connect UCS C220 to HP Procurve SwitchHello,I have an issue to connect UCS C220 server to the HP Procurve Switch. Base on the customer who manage the switch the switch port set up as a basic access port. We can not even ping the port. Any s...
Hello,I have an issue to connect UCS C220 server to the HP Procurve Switch. Base on the customer who manage the switch the switch port set up as a basic access port. We can not even ping the port. Any sugestions? can someone post the requared configu...
I set up the screen pop up on Finesse. UCCX Rls 11.0
The screen pop should happen only when call answered. But sometimes when agent received the call and transferred it to other queue.The POP UP happens on two sides. On agent who received the ...
Agent complains that sometimes after outbound call the Finesse change status from Not Ready to Ready.
The issue happens only one or two times a day. Most of the time works fine.
UCCX rls 11.0
Any idea what can be the reason?
Hello,I am planning to set up post call survey.And I am testing it in the lab. I am able to transfer calls to the post call treatment application. But can not see any data in the Call Custom Variable report in CUIC.I am using UCCX rls 11 es07....
I have the same issue, and I am thinking to change the max number of steps to 2000.
is anybody know what can be the issue with that?
I did test and it looks fine for me. I got longer waiting time in the call back script.
Hi Deepak, yes, correct. That what I am doing, but no data in the reports. if I call directly to application I can see the data, but if call transfers to application by agent, I can not see any data. Even in the application summary report I can not s...