Anybody run into this or know of the fix?SSHadministrator@x.x.x.xpassword: WARNING: Your password has expired.You must change your password now and login again!Changing password for user administrator.Changing password for administrator.(current) UNI...

Hi,I am using a recording script. I use the upload prompt step and it works fine uploading to the root directory.When I change it to a sub directory it does not write.Is there a limitation on using the upload prompt set that wont let it write to a su...

Hello, I am playing with the new calendar in ccx 12.  I have it working ok and trying to figure out how I can have the supervisor open and close the contact center on demand.  I am able to play with the hours and close it fine.  The problem is it goe...

Hi,   I am able to successfully hit the post call survey from the main script.  I am having issues passing agent name and the original csq the script came from.  I am hoping someone can verify my scripts and let me know what I am missing.   scripts a...

Hi,We currently use finesse for our call center.  We also use LivePerson for our website chat solution.  I am wounding if anybody has used a gadget or API to bring LivePerson (https://www.liveperson.com/) into finesse for a single pain of glass?