About pradeepbojan

pradeepbojan · 10-20-2021

We have PCCE v11.6 setup hosted across two DCs which is also referred as Side A and Side B Both the Hard drives C: and of ROGGER VM on Side A had been increased by 100GB by mistake which eventually broke the monitoring capabilities (System Alerts Gu...

pradeepbojan · 02-09-2021

Requirement Description:5 members belong to a Hunt Group where they receive calls during business hours. However, post business hours, each member of the HG need to have the flexibility to Call forward to their Mobile numbers. Basically, one of the m...

pradeepbojan · 07-21-2020

We've deployed below packaged contact center solution across two data centres (Side A and Side B)Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version 11.6.1.0.23.39Hardware: Cisco UCS C240M4SX -- 2 UCS Box per Data centre We're planning to sh...

pradeepbojan · 07-01-2021

Thanks Ram. Apart from the Common ground approach, can we build a parallel system either with supported UCS hardware or on Vmware cloud [Amazon/Azure] and then restore databases [both SQL and VOS] ? kind of export/import mechanism ...

pradeepbojan · 06-28-2021

Thank you Ram for your prompt response.Can you review and comment if we are missing any steps ?We are taking the below Approach,Moving the existing VMs on both Sides [A and B] from UCS C240M4SX to C240M5SX as M4 hardware is not compatible with 12.xMo...

pradeepbojan · 06-28-2021

Hi Ram, We're put in a similar situation to move our PCCE 2K deployment model v11.6---12.0---12.5---12.6 . Did you approach succeed and were you able to upgrade successfully to 12.X ? How did you manage to move from 2k to 4k deployment model ? Need...

pradeepbojan · 07-30-2020

Thank you for your response. The latest update from our Network team is that we can extend our ESXi Management IP addresses to the new Data centre. However, CIMC, DNS and NTP IP addresses would change. Are we still good to lift and shift by changing ...

pradeepbojan · 07-29-2020

Hi Ram,Can you please suggest whether we can change CIMC, ESXI Management and DNS IP addresses on Side B components. If not, then what are we supposed to do ?Regards,Pradeep

Member Since	‎05-16-2018 07:25 AM
Date Last Visited	‎05-16-2022 02:39 PM
Posts	12

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Resizing SideA ROGGER VM

Flexibility to Call forward to multiple PSTN number in ICM Scripting

Shifting Cisco PCCE Side B components to a new location

Re: Packaged CCE: 2000 Agents Deployment Type upgrade 11.6.1 to 12.0.x

Re: Packaged CCE: 2000 Agents Deployment Type upgrade 11.6.1 to 12.0.x

Re: Packaged CCE: 2000 Agents Deployment Type upgrade 11.6.1 to 12.0.x

Re: Shifting Cisco PCCE Side B components to a new location

Re: Shifting Cisco PCCE Side B components to a new location