Hi Are you looking for this?https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/guide/ucce_b_features-guide-1261/rcct_m_agent-call-transcription_fg.html Thanks

Hi, Finesse server must be configured to handle a reverse proxy. Please go through the documentation which talks about all changes required from finesse side here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ex...

Hi To support reverse proxy functionality, additional configurations beyond the basic reverse proxy settings are required. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su2/maintain_and_operate/gui...

Hi, All call related information are available in Dialog APIshttps://developer.cisco.com/docs/finesse/#!dialog-apis Thanks

Hi Javier, Could you try pasting the entire command in CLI? "utils finesse frame_access_whitelist list". If it is not present, it should be some bug in migration, what was the upgrade path? Also, could you try this command in CLI? utils finesse show_...