Hi All,I have a query regarding CWMS integration with CUCM.Customer wants to have 2 separate CWMS integrations with same CUCM cluster.He will be using 2 Admin and 2 User URLS.Question is, is this integration possible with the same CUCM Cluster ?Reaso...
Some steps to troubleshoot desktop monitoring Issues: -->Supervisor not able to monitor any agent-->Supervisor not able to monitor some agents-->Supervisor can able to monitor the agents but sometimes cannot monitor the same agents 1) Not able to mo...
There are two scenarios in which we create ODBC connection-->In case we use wallboard we create the ODBC connection from the wallboard server towards the IPCC server and in this case the authentication type has to be windows authentication and NOT th...
Hi Dejan,Thanks for your reply.Yes these will be 2 separate systems and will have 2 different dial in numbers.Regarding user integration currently manual addition of users in webex systems will be done.RegardsRajiv
Hi,Kindly confirm the status the unified CM telephony subsystem of the Second server and it should be in service.Verify if the secondry CTI ports are associated with jtapi_2 user in call manager and if not manually associate them.You may also check t...
Hi Wilson,Run the postinstall.exe (c:/programfiles/cisco/desktop/bin/postinstall.exe) on the PC where you have installed the CSD and point it to correct UCCX ip Address and also seclect the correct NIC which appears at the last section of postinstall...
