About chetan.hanwante

chetan.hanwante · 03-18-2020

Hi Guyz, I was trying call cisco wfo recording controls in finesse but it is showing blank. UCCX :11.6.2 Regards,Chetan Hanwante

chetan.hanwante · 07-11-2018

Hello Guyz, It would be great if any one can help me to resolve below issue as CALABRIO support is very poor. Recently We have merged 3 different team into 1 single team (as per Client requirement) after doing that Agent name and Team name are no...

chetan.hanwante · 03-18-2020

Hi @Anthony Holloway Thank you for the response.I have tired in all 3 browser ( Edge, Chrome & Firefox ) but still getting same result.Any other suggestion ? Regards,Chetan Hanwante

chetan.hanwante · 08-20-2018

Hi , Could you please confirm which browser are you using ? Regards, Chetan

chetan.hanwante · 07-24-2018

Hello Andrew, Thanks for replying, We have cube base recording. I have archiver role assigned to myself hence i am able to view call records. As you seen in attached snap agents data not reflecting on WFO

Member Since	‎05-17-2018 12:42 AM
Date Last Visited	‎06-04-2020 06:26 AM
Posts	5

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Calabrio Recording Controls not working In Finesse 11.6

Calabrio Issue, Agent Name and Team Name not reflecting after changing TEAM NAME in UCCX

Re: Calabrio Recording Controls not working In Finesse 11.6

Re: The QM account it not working on view recording mode.

Re: Calabrio Issue, Agent Name and Team Name not reflecting after changing TEAM NAME in UCCX