Running into an interesting issue. We're migrating from a premises based CUCM (v11.5) to UCM-G. We've already migrated a couple hundred phones using the factory reset. We just implemented the Bulk Cert export process for both clusters to make the mig...

Is there a way to monitor (listen) in on active non-agent calls?  The customer will be using a combination of Cisco 78XX, 88XX and Jabber devices and wants the ability for managers to actively listen in to on-going calls.  These are non-contact devic...