About rvaliyap

rvaliyap · 03-19-2024

Hi, CRM need to connect to CTI server as CTI client to get the required informations . CTI server will push subscribed information to CRM for it to display the call information. To achieve this, GED188 documentation is a good place to start: https:/...

rvaliyap · 02-23-2023

Hi Elliot, There was an issue with user name advanced search which is resolved now. It is available as an ES for 12.5.2 release(https://software.cisco.com/download/specialrelease/2db89e92094d0403290db259080878a2). Thanks

rvaliyap · 02-22-2023

Hi Elliot, There are update only parameters skillGroupsAdded, skillGroupsRemoved, agentAttributesAdded and agentAttributesRemoved which can be used to add/remove skill groups and attributes. But supervisorTeams should be the full set if you are updat...

rvaliyap · 08-02-2022

yes, there are validations in place for the payload parameters. Please refer PCCE Developer Reference Guide for details.

rvaliyap · 08-01-2022

Hi, POST request will not have an ID in the URL. Can you please try without giving ID, https://<server>/unifiedconfig/config/precisionqueue Thanks

Member Since	‎04-30-2013 05:57 AM
Date Last Visited	‎04-22-2024 12:00 AM
Posts	8
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