I have about 12 VG224 that need to be switched out with new 4331 devices.  What is the easiest way to transfer all of the lines programmed in the CUCM (11.5) from the 224 to the 4331?  We are using MGCP.

My organization has old 6945 phones and we just received 50 7841 devices.  I am not very familiar with BAT (bulk admin tool) but I thought this would be the best way to replace the devices while keeping the lines and user info the same.  My thought w...

We are in the process of upgrading our old 79xx and 69xx phones to the 88xx and 78xx series and I have been asked to pull a report to see which phones have been in the system the longest.  It there a way to identify how long a device has been program...

We have a CUCM 11.5 that uses PRI lines.  I have 2 questions. 1. If I forward a desk phone to an outside line like a cell phone and I call that desk phone from an outside line does that take up 2 PRI lines?  One line for the call into the phone and a...

Hello all.  I'm new to the Cisco world and I often find answers to my questions here but I have not found any thing related to this issue. Each month I download my CDR and put it in Excel for manipulation.  Two thirds of my records are for the same C...