Hi,
Before upgrade VXML gateway from version 15.2 to 15.6 we used communication between CVP and VXML gateway by HTTPS but as done to upgraded to 15.6 on IOS we got the problem cannot using HTTPS to communicate between CVP and VXML GW. We got the erro...
We found Client cannot login to Finesse, The error show "Invalid ID or Password"but as check in Event Viewer -> Application logs on AWHD Server show error in below. SSPI handshake failed with error code 0x8009030c, state 14 while establishing a conne...
We found Client cannot login to Finesse, The error show "Invalid ID or Password"but as check in Event Viewer -> Application logs on AWHD Server show error in below. SSPI handshake failed with error code 0x8009030c, state 14 while establishing a conne...
Refer some discussed UCCE can get The position in queue of the new call will be SkillGroup.<variable>.RouterCallsQNow + 1. But we had used Dynamic Precision Queue in Routing. we tried to use Dynamic Formula following in UCCE Scripting and Media routi...
In that link seem like import step but in case we already imported before upgrade then after we done in task of upgrade we need to know we must to re-import that Certificate or not. Thank you
As checked it's domain policy to force disable authentication by NTLM v1 then user domain in Finesse use to access to AW DB is domain user. The solution is we have upgrade Finesse version to 10.5 ES8 the problem can solve. Thank you
