Has anyone been able to adapt an older DDE based CTI system successfully with a CTIOS deployment - yes i know DDE is old but unfortunately still have it the environment but need to get rid of the old CTI that used DDE
Has anyone created a repeat caller CUIC template for CCE? Looking for something that allow you to specify a date range - i.e. all calls with the same ANI and distinct RCK for April 15 - April 16.
This actually for a new ICM opportunity to replace an Aspect CTI integration into AvayaKurt Meykumey@cisco.com<mailto:kumey@cisco.com>408.894.3594Sent from my iPad
