About slarner

slarner · 02-01-2019

We hace configured all our CSQs to have a Queue Call Back option. Unfortunately CUCI reporting is showing QCB calls as abandoned and double counting them as presented. Has anyone else had this issue. Our wall board now shows red for abandonment when ...

slarner · 02-06-2019

I'm trying to fnd some system requiremetns. Does Finesse 12 require a UCCX upgrade. We are on UCCX version 11.6. Are there any implications for CUCM? Are there any minimum requirements for phone firmwear for example. I can only use IE and Edge at wor...

slarner · 02-06-2019

I'm trying to fnd some system requiremetns. Does Finesse 12 require a UCCX upgrade. We are on UCCX version 11.6. Are there any implications for CUCM? Are there any minimum requirements for phone firmwear for example.

slarner · 02-02-2019

Thanks so much for the quick response. We don't count calls as handled unless we have successfully called the caller back. At this point all they've done is request a call back. If this is also registered as handled, we'd be double counting. Is there...

Member Since	‎06-19-2018 07:36 AM
Date Last Visited	‎03-01-2019 02:02 AM
Posts	7

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Queue call back adding calls to abandonment

Re: Finesse 12.0 EFT Sandbox

Re: Finesse 12.0 EFT Sandbox

Re: Queue call back adding calls to abandonment