Here is some additional information from the scripting guide:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx851gs_scripts.pdfpg 515 - Designing remote monitoring scripts.A) The "passwor...
Hi Rohan,Yes this is possible! It is known as RMON (Remote Monitor) and is a UCCX script that you would call in to.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdfPlease see t...
On your laptop. It'll combine into a normal .ISO that you will need to burn to a DVD. If you didn't want to burn it to a DVD, you could use an FTP server to FTP the ISO to the server.I would suggest the physical media approach (DVD).
Yup! The top link there is to the download. from CCO. You will need both part 1 and part 2 of the files, and the release notes (second link) will show you how to join them into 1 file. UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso_part1of2UCSInst...
OK - from the sound of things, I believe you may be hitting bug CSCsw64328.To confirm this, I would need the MIVR logs for a time period when this issue re-occurs. Does it reoccur often? Do the calls stay in queue indefinitely or do they eventually g...
