Greetings! I have an issue with all of my [5] IPCC CTI route points. The issue is affecting all internal UC Manger [8.5.1] users. For example, an internal user dials 2020 [hits the CTI RP] and immediately the user sees the called number [202...
Greetings. I have inherited a Dial Plan where the entire DN range of 0001-0999 has been assigned to active users. I have an Auto Attendant set up and there is a "dial 0" for Operator prompt so all inbound callers who wish to dial any extension that...
Greetings,Can anyone tell me if restarting SNMP Master Agent Service will impact a UC Manager Cluster [8.5.1] in a full production environment? Is it business impacting or service affecting in any way? Many thanks-Tom
Greetings. Can anyone tell me if it is normal for the speed-dial code/abbreviated dialing soft key to be greyed out when the user is on a call? Many thanks!
Hi Anund,I changed service paramater [PUB} "Always Display original Dialed Number" to true and this seems to have rectified this issue. Thank you very much for your suggestion!Kind regards,Tom
Hi Anand,Thanks for your reply. So, there is nothing I can do so that Users don't see the DN of the CTI route point? They are 2 and 3 digit numbers/not DN's. Once the user dials the DN it immediately transforms, thus confusing the user and leading so...
