You need to verify that for the subject Agent and the IPPHONE the person is using that you have a Device Target built as well as its got the proper config of Labels . Labels/DT's are HOW the ICM delievers the call to the Agents Station. It will not t...
No Think of the DNIS as just the means for the Call to get inside the IVR.Plus.. from both an CCM and IPIVR Application CTIRoutePoint Trigger configuration you can limit or expand how many times the entity may be used.. This is important to learn be...
You have not completed your Transtion Route configuration... a Translation Route is a Name of an Entity that has 1 or many Peripheral Targets/DNISs. So if you open you need a CTIRP X on your Call Manager that is used as trigger for your IVR This ...
You might want to check with TAC for certain.. but its always been my understanding that ver 7 was not to be used in production.. and 8 was for use by CTIOS to connect to CTIServer. Clients such as Witness should use ver 6 Protocol message set exclus...
