About folllysurfer

folllysurfer · 08-24-2018

I have a few users that are part of the main number hunt group. Recently they have had random issues with calls dropping during a transfer. I have times and incoming caller ID's. How can I go about tracking down why caused the call to drop and how to...

folllysurfer · 07-30-2018

Is there a report that will list all available DID's? I am working on DID consolidation and need to know what is programmed into the system to match with what the carriers are showing. Cisco Unified CM Console 10.5.2.12901-1

folllysurfer · 07-26-2018

I have a request to provide a report which will show abandoned calls coming into a queue, or to agents in the queue after transfer. The request would also like to know if the call was abandoned after 1 ring, 2 rings, etc. I am new to the Cisco UCM ...

folllysurfer · 08-27-2018

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200787-How-to-Collect-Traces-for-CUCM-9-x-10-x.html Based on this article, trace is not setup for the system. I have enabled it however wil...

folllysurfer · 08-09-2018

Thanks for the info. Everything is easy when you know how to do it. Having no experience with the Cisco UC platform makes it a little difficult though ;) Knowing where and how to compile the info is also kind of important. Unfortunately I was thrown ...

folllysurfer · 07-27-2018

Thank you for the input however I am very new to the platform, can you elaborate on the information provided?

Member Since	‎07-12-2018 03:32 PM
Date Last Visited	‎02-13-2019 12:33 PM
Posts	8

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Trouble shoot dropped calls

Export DID's

Abandoned call report number of rings

Re: Trouble shoot dropped calls

Re: Abandoned call report number of rings

Re: Abandoned call report number of rings