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dhalliwell
‎07-19-2018
dhalliwell
Beginner
Independent consultant for almost 30 years. Concentration in the telephony, Contact Center, and unified communications space. Member of the Avaya and Siemens Advisory Councils, and long-standing member of the Cisco, NEC, Nortel, and Interactive Intelligence Consultant Liaison programs. Expertise: Telephony and Contact Center consulting across verticals, with particular expertise in financial services, healthcare, and manufacturing. Practice ranges from business requirements and strategic assessments to design, execution, and delivery of effective solutions for clients that best meet their business objectives today, and in the future. Engagements include needs assessments, RFP development, touch point analysis, workflow and process analysis, integration and testing of disparate systems in the telephony and Contact Center space, carrier design, end user training, and manufacturer comparative analysis.
Independent consultant for almost 30 years. Concentration in the telephony, Contact Center, and unified communications space. Member of the Avaya and Siemens Advisory Councils, and long-standing member of the Cisco, NEC, Nortel, and Interactive Intelligence Consultant Liaison programs. Expertise: Telephony and Contact Center consulting across verticals, with
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Member since ‎02-04-2009
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Date Registered ‎02-04-2009 04:47 AM
Date Last Visited ‎07-19-2018 04:24 AM
Total Messages Posted 3