Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy based in Toronto, Ontario. The consultancy’s primary focus is on IP communications and disruptive technologies, such as VoIP, mobile broadband, telepresence, unified communications, social media and Web 2.0. He has been consulting about these technologies since 2001, and can be followed on his widely-read Analyst 2.0 blog and Twitter (@arnoldjon) for more regular updates. Jon contributes to numerous other publishers, is a regular speaker at industry events, and is regularly cited in both the trade press and mainstream business press. Expertise: VoIP, telepresence, unified communications, hosted services, cloud communications, social media, contact centers, SIP trunking, Web 2.0, mashups, nextgen infratstructure, video, mobile broadband, marketing strategy, business planning, end user experience, marketing research