Member since ‎10-02-2017

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I'm using the Cisco UCCE Rest API guide, and in particular the Bulk Job portion.  I'm attempting to create agents using the REST API.UCCE 11.6 Bulk Job API Link  The API guide does not include documentation in regards to the XML or JSON structure req...
I am attempting to write some scripts in C# that will take advantage of the UCCE 11.6 Rest API.  In particular, I am looking to do bulk agent creation. I am able to successfully connect to the remote server where UCCE lives, but when I try to send a ...
I am attempting to set up a dashboard within CUIC 11.6 that when an agent logs in, they are able to see their own phone statistics.  Is this possible to set up?  I do not want the agents to be able to view others statistics.  
I am wondering whether I could add a "actual call duration" column to the Team Performance module.  Currently the Team Performance only shows the duration of the current state so if an agent is on a 50 minute call, it won't show that if they have pla...
I am attempting to expand the Finesse team performance table; When I have more than 10 users logged in, the table requires you to scroll, even though the gadget has more than enough space.   I went into the administrator panel and added '?maxRows=20'...
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Member Since ‎10-02-2017 11:13 AM
Date Last Visited ‎10-25-2019 12:02 AM
Posts 13