I'm trying to get queue events using the All Events service, basically to get calls in queue and time in queue for a real time display. I've set the flags for the queue events in my login. I tested my code against a lab UCCX setup and it works fine. ...

I am trying to download information on skill groups and I want to include the DNIS number for the ROUTE_POINT of each skill group. I don't see any way to associate the ROUTE_POINT DNIS number from the CONFIG_DEVICE_EVENT to a skill group from a CONFI...