Now that you get bumped into the old interface for security, when you select Run As on a user you are limited to the capabilities that are functional in the old interface which does not include the Reports. Is there a way to Run As a user anymore?
Perhaps this is a silly question, but I am unable to create any sub directories under the Reports node. I get an error saying administrators and all users groups cannot create folders.I created sub groups to the all users and administrator but still...
Should users of the same group be able to create a report and have that report be viewable/visible by other users... essentially sharing the report. I am using 10.5 and have noticed that when a user other than an administrator cannot create a report ...
I have not been able to get the dialog.getDNIS() method to return the DNIS. For now we are setting this as a call variable. Has anyone had any success with this method?
I figured out what the issue was.In 11.5 whenever you click users to modify the security, cuic bumps you into the old cuic app and for some reason in there you are unable to create directories from the reporting folder.However if you use the new inte...
Thanks Jameson,They are a part of the All Users group but within their individual department groups as well. When I run as anyone of their users, the check boxes for "My Group" and "All Users" are greyed out and their is no option to allow others to ...
I just implemented this. It works however it does not let you screen pop before answering a call. The process event happens after the answer button is selected. This is ok... but not if an agent wants to see a screen pop prior to answering.So on inbo...
