With over 15 years of leadership experience(as a customer) in both pharmaceuticals and financial services I've been using and deploying Cisco solutions for a long time. I joined Cisco in Oct 2010, and I'm excited to work these days as a Solutions Architect in advanced services with outstanding colleagues, making a difference in strategy, collaboration and the application of outstanding technologies for Business Results from Video, to VoIP, to UC and beyond... To achieve business results, It is the mix that is the trick.. People solve problems.. and people need tools to do it.. Balancing the process and the technology to people(users) and their perspectives is key! As a thought leader in Video and Collaborations Technology, I assemble and lead Advanced Services consulting teams as we provide innovative business solutions for priority customers with specific attention to integrated change management; balancing people, process and technology across short and long term results. We optimize customers' ROI for video and collaboration tools and directly supporting the extension of the "Human Network." Expertise: Portfolio Management, CxO level decision analysis, Managed Services Delivery, Collaboration and Unified Communications, VideoConferencing, VoIP, Video on Demand(VOD), Organizational Change Management, ADKAR, ERP/Human Resources management systems, Outsourcing, Strategic Supplier Management