We have recently upgraded Jabber for Windows from 11.5.4 to 11.8.3 and are encountering problems with directory lookup. The problem occurs when a user places their PC (laptop) into sleep and leaves for the day. When they return to the office and brin...

users having issues viewing screen captures sent via jabber. When the users uses’ the jabber screen capture feature, they receive a file with a cross and a text saying screen capture. This was working for the user.Only stopped working today when they...

CUCM System version: 9.1.2.13058-1 Error detail: Unmapped Exception The attempted action was a violation of security protocols and will not be allowed. Please try another action This occurs even when logged into the administrator account. Already tr...

  We have CUBE with a SIP Trunk to CUCM.  CUCM is version 11.  When an inbound call come into the gateway I can see in the trace SIP invite messages sent to CUCM but I am not getting anything back.  We took logs from CUCM but cannot see any SIP INVIT...