Hi EveryoneJust wanted to understand what the T-044000 means in the Destination field of the call detail record. I have looked all over CCO and can't see any reference to the meanings?ThanksAg

Scenario.. A call finally progresses itself through a queue and is presented to an agent... if the agent misses the call and is subsequently logged out of the queue then the caller is placed to the "back" of the queue!What would cause this?

Scenario : All outbound calls give ringing even when the recipient is known to be busy/engaged. The q931 debug gives this :-Calling party = 10102 (01524510102)Called party = 842572 (01524842572) - this line was engagedOct 6 12:27:49.455: ISDN Se1/0:...

How do you create new system prompts using the TTY Angel, I've had a play with it in our Lab and managed to turn all our ENG prompts into modem tones!The actual aim is to alter the Standard Unity Greeting so that it includes an instruction to press 0...