About fabio.zanotti

fabio.zanotti · 03-19-2023

Hi to all Hi I'm using Webex connect and I'm having problems with FB Messenger stream with BOT. While chatting with BOT everything works fine, make agent switch correctly. with many FB users I have no problems. But with only 1 user flow it doesn't wo...

fabio.zanotti · 07-31-2022

Hello everybody I would like to ask a question.We are planning to migrate some of our customer services from UCCX 12.5 to webex cc. These services are very simple, but I don't know how to replace the variable defined as a parameter in the Uccx IVR sc...

fabio.zanotti · 05-21-2022

Hi I'm tryng to create a flow to test FB Messenger with ImiConnect. I have already tested with succes voice channel, mail channel and chat channel. With FB Messengenr I have some problem. I have follow the guide but when i try to write a message fr...

fabio.zanotti · 10-25-2021

Hi to all I will must migrate a customer's CUCM cluster from 11.5 to 14.x, and I will try to use a PDC to do it.User's guide explain how to do this, but i have a question about this. To create vServers with 11.5 software I have used .ova files for th...

fabio.zanotti · 07-24-2020

hi to allI need to login to agent desktop ECE 12 , but i'd like to do this :1 - login using API system/ws/v12/authentication/user/login2 - get X-egain-session value3 - launch url Desktop with session parameter obteined previously.,It's possibile to d...

fabio.zanotti · 08-01-2022

Hi David thank you very much for your replay. It is important for me to find a solution for this. How can I implement what you just said? you can give me an advice? Fabio

fabio.zanotti · 05-29-2022

Hi Tanuj I have following your suggestion, I have opened a SR to Cisco TAC, but at the moment we don't have any news. we have issue yet we wait a response. thanks Fabio

fabio.zanotti · 10-30-2021

Hi Nithin I'm sorry for delay in my answer.Thanks for your help. I'll follow your advice Fabio.

fabio.zanotti · 10-25-2021

Hi Nithin you have right.In my case is un upgrade version from 11.5 to 14.x, not migration. HW is the same. Fabio

fabio.zanotti · 10-25-2021

Hi Nithin Thanks so much for your help.I didn't realize that I could create a new cluster with the correct version of the OVA file and then migrate from the old cluster to the new cluster.I thought the update was done on the same servers. I'll do a t...

Member Since	‎11-07-2008 07:20 AM
Date Last Visited	‎03-13-2024 12:02 AM
Posts	43
Total Helpful Votes Received	5

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Error on IMI Connect FBM

Webex CC - UCCX parameter

Webex CC - IMIEngage error

Prime Collaboration Deployment to CUCM 14

Login ECE 12 Desktop with API

Re: Webex CC - UCCX parameter

Re: Webex CC - IMIEngage error

Re: Prime Collaboration Deployment to CUCM 14

Re: Prime Collaboration Deployment to CUCM 14

Re: Prime Collaboration Deployment to CUCM 14