Hi Jon,
Embrava Blynclights are visual indications you can mount to agent laptops or cubicles that automatically display your agent status being on a call, ready to take calls or in wrap-up.
The solution integrates with Cisco Finesse and UCCE/UCCX....
The Embrava Blynclight and busylight products support Agent status display for Cisco Finesse and underyling UCCE/UCCX.It is all part of the Contact Center Optimization feature license which also includes other pretty cool features such as a Personal ...
