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We just purchased new laptops for our staff and I am finding that because the laptop uses one type of device for the input (Intel) and another for the output (Realtek) it's not going to work with IP Communicator without a headset. I found this issue...
Would anyone know what is needed to start utilizing the Cisco Finesse Native Call History Gadget. Do any other components need to be updated such as Cisco Unity Connection Administration or
Cisco Unified CM Administration.
Cisco Unified CCX is a...
We have a Unity 7 voicemail server and are planning an upgrade to our entire phone system next year. I need more licensing right now due to some new positions. Is there any way Cisco can help me? The licensing I need is UNITY7-USR-E. Is there a good ...
We have 4 WAP561-A-K9 wireless access points. They keep losing connectivity to the cluster. We also have several complaints from user's being unable to connect to the WAP's at all. They all have 1.1.0.4 as the active firmware. The only way to get...
Hi Jaime, thanks for your response. We use Jabber, but not for calls. We have UCCX and our agents have 2 extensions... Not sure I could use Jabber and Finesse especially without redoing the whole setup to eliminate 1 of our agent's extensions.
Just wanted to post the steps a Cisco tech from support provided to me in an attempt to fix my problem:"I request you to make the following changes on the wap.First of all downgrade the WAP to 1.1.0.4 and check there is any difference in the connecti...
Hey Eric, the update from the cluster was successful. Your recommended adjustments along with the upgrade seemed to take care of the problem. But it seems to be back again. Mainly with outside visitors trying to use our guest wifi and their connec...
Thank you for your response. I have now disabled Green, and set Radio 1 to channel 5 and radio 2 to channel 44. I see that only 5 and 44 are being used from the Channel Management on the Single Point Setup page. I will see how this goes and post a...
