Really interesting question and challenge Ron. The starting issue is often one of 'honesty' getting people to say what they think, their concerns, expectations, goals etc. We all know it can be really tough to get an honest view and so the trust is ' waffer thin' until there is more open dialogue. We have found that, at least to start with , part of the solution lies in using a feature of anonymity. See a white paper on " The Power of Anonymity" http://meetingsphere.com/resources/white-papers/anonymity-white-paper We use this product alongisde WebEx to engage with teams and people on a call to an honest view - from there, building trust and commitment is easier.
... View more