About alan.mcdougall

alan.mcdougall · 09-25-2014

Hi,I have a Java application that currently uses the CTI Protocol to integrate to UCCX 8.5 for 3rd party call control. However, one of the limitations of this is that agents logged in for via CTI Protocol are not available on Cisco Supervisor Deskt...

alan.mcdougall · 08-22-2014

Hi,I have a 3rd-party application which communicates to UCCX 8.5 via the CTI Protocol. This has been previously developed, and is working successfully.As part of this, it creates a socket connection to UCCX. I've been looking through the docs (CTI ...

alan.mcdougall · 08-26-2014

Thank you for the response Raghavendra, and for pointing me towards more specific docs.Unless I'm missing something though, I don't think the install-guide documentation link you posted helps in my situation, as I'm looking to see if the socket conne...

alan.mcdougall · 08-22-2014

Also note, I've found the UCCX port utilisation guide (http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf), and from this I'm assuming it's the UCCX 'CTI Server' is th...

Member Since	‎08-22-2014 03:15 AM
Date Last Visited	‎07-19-2018 04:25 AM
Posts	4
Total Helpful Votes Received	1

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Supervisor monitoring of agents logged in from server-side client (via Finesse RESTful services)

Ability to secure/encrypt messages sent using UCCX CTI Protocol

Re: Ability to secure/encrypt messages sent using UCCX CTI Protocol

Re: Ability to secure/encrypt messages sent using UCCX CTI Protocol