Scenario: A wechat customer selects a business type(such as business consulting or complaints),then initiates a request to the agent. we want to set some information to the attach data(sucn as customer Chinesee name or business type) before routes...
Scenario: A wechat customer request routes to the agent A ,The agent A answers the task,then the agentA transfers the task to the agent B,Before transfer operation the agent A should make the following steps: 1.specify the agentB; 2.click ...
We are facing some level of difficulties to build the customized agent desktop by using REM Web Agent SDK(nonGadget mode).What we can find on DevNet is simply an SDK without much document,There is no explanation on the Agent SDK in the developers gui...
hello everyone when I run RemoteEcperMobile Demo(IOS CSDK) , I caught an err 。 server ip : http://10.10.102.70 port:8080 log follows:2015-10-12 23:52:54.782 RemoteExpertMobile[4757:275894] Starting AssistSDK Support...2015-10-12 23:...
Hi guys.There are some function in finesse javascript API can not be called unless administrator.,but I can set the user's role to the agent,supervisor in addition to the administrator.Anyone knows?
