Ryan Lewis
Level 1
Level 1
Member since ‎10-03-2011
‎04-04-2019

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  • 4 Posts
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  • 0 Helpful votes Received

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I have an internal extension, 3333, that is forwarded to an outside number, 5551234567. Will a CDR record get generated for a call that is forwarded to an external number?  Thanks, Ryan 
I have several users who check the vm for a "Prescription" line. Several users have been assigned the job of checking the vm for that line. The problem is that mulitple users are checking the vm at the same time and Unity allows the same vm to be che...
I currently have several supervisors who want to monitor agent calls. The agent gets a pop-up message in the CAD when the supervisor begins to monitor the call. "A supervisor has started monitoring your calls" and "A supervisor has quit monitoring yo...
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Member Since ‎10-03-2011 07:29 AM
Date Last Visited ‎04-04-2019 11:51 AM
Posts 4