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pavanpardeshi
Level 1
Level 1
Member since ‎05-24-2012
‎07-19-2018
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  • 13 Posts
  • 0 Solutions
  • 0 Helpful votes Given
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alternate between parties in conference

07-26-2015
Can we alternate between the caller and conference party, once all parties are in conference.Below is the scenario1.  Place call to agent2.  Agent initiates a conference to another number 3.  Agent now wants to speak with original caller without the ...

Want Real Time Statistics from Finesse server

11-25-2014
How we can get the call center real time statistics i.e. for all agents as well as for all skillgroups from the finesse server.I already read about Finesse Notification service but the service only returns stats for the particular agents/skillgroup n...

Agent Greeting

01-29-2014
Hello All,We have developed an agent desktop based on CTI Toolkit Combo Desktop.NET.Now for one of the customer requirement, we need to include Agent Greeting feature in our agent desktop.I can only see the SetAgentGreetingAction method on the agent ...

CTIOS chat - agent on A side not able to send chat to agent on B side

01-28-2014
Hello All,We are facing issues with CTIOS chat functionality. The CTIOS version is UCCE 9 duplex. All the registry configuration are configured correctly on both the servers. AgentChatLevel and SupervisorChatLevel are configured same i.e. Unrestricte...
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Member Since ‎05-24-2012 02:43 AM
Date Last Visited ‎07-19-2018 04:25 AM
Posts 13