Hi,My customer requested a report that shows how many times a specific skill group agent's transfer a call from Finesse to another IVR/ queue. So is there any specific CUIC report that i can use to get this data or i can pull it from from HDS DB.We a...

Hi All,In our Lab Finesse after select a IVR number from phone book list, not able to paste any number in the keypad number block. Even its not taking any entry via key board also. Only option is to click the number by using mouse or use tab key and ...

In Finesse agent desktop, End button and call duration timer are disappeared after exactly 15mins of Consult Transfer Call completion in agent B Agent A gets user callconsult transfer to Agent BConference Agent A, Agent B, user callTransfer user call...

Hi All, In our environment we have normal and IPPA agents logging in using finesse application. So is there option like report/ table to find out how many agent are in logged in as IPPA. please advise..

Hi All, We have CUCM PG's in our environment, In one of the PG we found "in progress" call count was higher(even midnight also) than other PG's, verified in "Peripheral Real time table" also and found in progress call count is high compare to other P...