Thomas Wyatt is the vice president and general manager of the Collaboration Infrastructure Business Unit at Cisco. Cisco’s vision is to transform the way people work with the next-generation Collaboration Experience. The Collaboration Infrastructure Business Unit delivers the integrated infrastructure that powers Cisco’s market share- leading Collaboration business. The infrastructure portfolio includes call control, conferencing, edge, and management technologies, for unified communications and TelePresence solutions.
Previously, Wyatt drove Cisco’s growth in the telepresence infrastructure market as the vice president and general manager of the TelePresence Infrastructure Business Unit. This group provided applications and conferencing solutions that enabled business and service provider customers to collaborate across boundaries using high-quality TelePresence video experiences.
In 2006, Wyatt founded Cisco’s Digital Media Systems business unit to offer a comprehensive solution for enterprise social software for video, digital signage, content delivery networks, and business IPTV applications. As the vice president and general manager for this emerging technology start-up, Wyatt led the successful acquisition of privately-held Tivella Inc. in an effort to accelerate Cisco’s digital signage business. Under Wyatt’s leadership, Cisco grew to be #1 in market share in the digital signage industry.
Wyatt also formerly led Cisco’s Media Processing Business Unit that develops an advanced network-based media processing platform enabling any media to be viewed on any device.
Wyatt is an honors graduate with a B.S. in Finance and in Managing Information Technology from Syracuse University. Wyatt also has completed the Executive Development Program at the Wharton School of Business at the University of Pennsylvania.
Thomas Wyatt is the vice president and general manager of the Collaboration Infrastructure Business Unit at Cisco. Cisco’s vision is to transform the way people work with the next-generation Collaboration Experience. The Collaboration Infrastructure Business Unit delivers the integrated infrastructure that powers Cisco’s market share- leading Collaboration busin
Ask Rowan Trollope, Cisco’s new SVP/GM of collaboration, what industry execs he identifies most with these days and he just might say “those running toy companies”. After all, toymakers can’t build just for buyers (aka parents) or for users (aka kids). These groups tend to define “fun” a little differently, so favor one over the other and your business is headed in the same direction as T-Rex. The same holds true in Enterprise Collaboration; design solely for “the parents”—the business, IT—you stand a really good chance of totally losing “the kids”— not just Gen Y-ers, though they are a huge force in the business world today, but anyone who is getting work done with colleagues, partners and customers around the globe and around the clock. These are savvy users—even the least technologically inclined spend half the day on pocket-sized supercomputers (smartphones, tablets). They’ve become accustomed to personal tech that is beautiful to look at, simple to use and simply works—right out of the box. Just like kids have a huge say in what toys parents buy, today’s users have a huge say in what collaboration tools get used to get the job done. With this in mind, Cisco is totally-completely-wholly committed to delivering collaboration tools that appeal to “kids” and “parents” alike. From now on we’ll delight end-users with beautiful, simple products while at the same time delivering the security, scalability and manageability the business and IT demand. So what did we announce? You can read the full press release here; below is some additional color commentary on my favorite of the newly announced innovations: No more “let me call you right back.” We’ve all done it: arrived in the office mid-smartphone-discussion and suddenly the desk phone with its oh-so-ergonomically correct speakerphone , superior audio and consistent experience (no standing by the window to get a signal) looks mighty appealing. Or, the alternative: we’re on the speakerphone, but it’s time a get the kids at soccer practice, or to pack up and head to a meeting across campus. So we interrupt the call with a “let me call you right back” promise. I’ve found these sorts of interruptions increasingly frustrating over the past few years, since I got a Bluetooth-equipped car and my smart phone started playing rather nicely with the car’s audio system; if my smartphone and car’s system can transfer contacts and calls back and forth, why can’t we bring that same experience into the office, and marry the mobile device with the desk phone? Well, turns out that we can…and we did. Thanks to intelligent proximity on the Android-based Cisco DX650 Smart Desk Phone, my desk phone will be able to get all my contacts from my smart phone and I can also transfer a call in progress to take advantage of the desk phone’s superior audio. Then, if I am still on the call and need to leave the office again, I can transfer it back. Pretty cool, huh? You can see it in action here and stay tuned—more Cisco endpoints will be enabled with intelligent proximity features soon, so those supercomputers of yours will add even more value around the workplace. “How does Widget A connect to Widget B?” The holidays are coming—and with them will come all those super-cool gifts we elves must miraculously assemble between midnight and six am. If you’re like me, you’ve somnambulated through at least one holiday since (despite holding advanced degrees) you can’t seem to follow Most Coveted Gift of the Year’s “quick and easy assembly instructions”. What if you could avoid that misery by not only talking to a customer service rep at midnight but being able to show him or her your problem by sharing video via the camera in your smartphone or tablet—so the person most likely to know how to connect Widget A to Widget B can solve your issue right then and there? Jabber Guest will allow you to do just that, and you can see it in action here. “How do we scale all this stuff?” As an organization’s collaboration technology footprint grows in both size and importance, IT needs new ways to get and keep this stuff up and running. That’s where Cisco Prime Collaboration® comes in. It gives IT a single unified management console from which to manage the vast majority of Cisco collaboration products ‑ from it they can deploy servers, provision devices from the phones on users’ desks to the Jabber clients on their laptops, and provide general feature management and service assurance. It even allows IT to give users permission to easily add their own devices to the system – phones, tablets, etc – which will ultimately help the user connect all his/her personal supercomputers faster. This is an exciting time at Cisco Collaboration. Over the years, we have built a comprehensive portfolio of collaboration technologies that range from social collaboration and conferencing to telecommunications infrastructure that spans voice and video. We are huge in the cloud and used by over 95% of the Fortune 500. We are rather uniquely positioned to deliver precisely what both “parents” and “kids” need and want. Whether you’re a “parent” or a “kid”, we hope you enjoy this concerted effort to delight and deliver. I am pleased to tell you: you ain’t seen nothin’ yet!
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Cisco is changing the game for B2B collaboration with new software and cloud advancements that make HD video collaboration more affordable and accessible between businesses. Today I’m at Enterprise Connect and excited to announce our new enhancements across our collaboration portfolio, that deliver conferencing your way on any device, anywhere. It’s about bringing all types of conferencing together whether video, voice, or web with a consistent user experience -- Cisco is doing this. We’re also introducing new ways to help our customers take advantage of intelligence within the network to easily and cost-effectively scale video collaboration across their organization and business community. Here are a few highlights of what is now available: Software innovation that scales HD video conferencing infrastructure – up to 70% greater efficiency. Webex-enabled TelePresence that will bring video collaboration to millions, with voice, two-way HD video and content sharing. Join your meeting with simple scheduling and one button to push, and participate on any device via Cisco WebEx, telepresence and 3rd party standards-based video options inside and outside of your organization. Cisco’s cloud collaboration partners can now deliver on-demand virtual meeting room services from the cloud. Additional capabilities to enhance network management, visibility and troubleshooting for collaboration endpoints as part of Cisco’s medianet network architecture. Cisco is the only company that can provide a complete collaboration experience from the network to the endpoint. To learn more, I invite you to hear our strategy and see some of these new solutions in action by watching our March 19 Collaboration Announcement Webcast on March 19 from 9-9:30 a.m. PT (replay available after 1 p.m. PT). Or, if you’re at Enterprise Connect this week, stop by our Cisco booth for live demos of what’s new. If you could have conferencing your way -- how would it change the way you and your organization collaborate face to face? As always, I welcome your feedback and look forward to us staying engaged. Thomas
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“But didn’t you just release Cisco UC 9.0?” I have heard this often since Oct 16 when we announced Cisco Unified Communications Release 9.0 “in the cloud”, or more specifically in Cisco Hosted Collaboration Solution (HCS). The question has led to positive discussions around Cisco’s focus on providing customers their choice of deployment model without compromise. Cloud collaboration is an integral part of Cisco’s Collaboration strategy. We are committed to delivering feature parity for Cisco Unified Communications on premises and in the cloud. After a new Cisco UC release is made available for on premises deployment, then within a quarter the same enhancements will be available in the cloud through Cisco HCS. Case in point, Cisco UC 9.0 “First Customer Ship” (FCS) was Aug 15. FCS of Cisco HCS with Cisco UC 9.0 was Oct 26. Whether it’s voice, video, messaging, web conferencing, mobility, or security — Cisco UC 9.0 is all about more flexibility, bridging systems together, and protecting our customers’ investments. Making Cisco UC capabilities additionally accessible through the cloud enables customers who need to mix and match deployment options to meet unique and varying business requirements. Certified HCS partners now also have the ability to provide extra value-add solutions and services. I invite you to join experts from my team for a live webcast with Q&A on Nov 14. Learn more about the new options for deploying Cisco Unified Communications as well as Cisco TelePresence, Cisco WebEx and Cisco Contact Center. We will share use cases and what you should consider when determining which deployment model is best for your business. As always, I welcome your feedback and look forward to us staying engaged. Thomas
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As I shared in my previous blog about the announcement of Cisco Unified Communications (UC) 9.0, flexibility is a key focus of that new release. Based on what we’re hearing from our customers, we are providing solutions that accommodate different business needs and user requirements. It’s all about empowering you to work the way you want to work, the way you need to work. What are the new drivers? To start, with Cisco UC 9.0 we introduce a flexible licensing model and tools where you can purchase and manage licenses. We address the common user types of desk-less, desk-bound, hybrid, and mobile. My colleague, John Marshall, recently blogged about Cisco’s user-centric licensing strategy – please take a look for more details. Around the growing trend of Bring Your Own Device (BYOD), this release not only supports a broad range of devices but also provides consistency in user experience. Specifically, Cisco Jabber is now enabled to provide video on all endpoints, whether it’s your soft phone, mobile phone, or tablet. Plus, you can count on easy deployment of Cisco Jabber with your existing phone services through new automated services and cluster capabilities. Everyone is busy, every moment is important. That said, I expect a typical day for me is similar to yours. I often will start a conversation in my office towards the end of the workday, continue on my mobile phone in my car, and then finish in my home office. The power of multi-tasking! Cisco UC 9.0 helps make the experience transparent for all on the call, thanks to Fixed-Mobile Convergence that ensures uninterrupted collaboration as I move across my devices. To learn more about the flexibility that Cisco UC 9.0 delivers, I invite you to watch our Cisco UC 9.0 Announcements Webcast. And, as always, I welcome your feedback and look forward to us staying engaged. Thomas
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In my previous blog post, shared important feedback Cisco has received from our customers (users, IT managers and Cx0s) around their specific needs for collaboration and unified communications solutions. Influenced by what we’ve been hearing, today Cisco announced Cisco UC Release 9.0. This release helps address our customers’ needs and reinforces Cisco Unified Communication’s role as the core foundation for communications and collaboration. Why are we excited? It delivers! Whether it’s voice, video, messaging, web conferencing, mobility, or security— it’s all about more flexibility, bridging systems together, and protecting our customers’ investments. Flexibility is about having your communications and collaboration applications and devices – voice, video, instant messaging, unified messaging, desk and mobile phones, personal computers, tablets – fit your business. We recognized the need for more user-centric licensing and management, so this release offers people tools to match the way they work. For end users, we deliver a consistent experience whether in the office or on the road, along with enhanced mobility given our advancements towards bringing unified communications features to any mobile device. Bridging systems is about interoperating with other networks, PBXs, devices, systems, and service providers. Customers want pervasive video. UC Release 9.0 expands video endpoint support, optimizes video call quality, and extends reachability through “dial by email.” Customers also ask to reach more users and systems. We answer by integrating IM and Presence with unified communication services to allow a common way to manage all services; and with our new Cisco Extend and Connect that works with Cisco Jabber to interoperate with 3rd party, non-Cisco devices. Investment protection is about working with what you have, perhaps even re-using or re-purposing existing capabilities or systems in an efficient way. We understand our customers value ease of use and having a proven infrastructure that will scale with your organization. With this release, there are new built-in assisted service capabilities including native queuing to automate how calls are distributed, and one button to record for smarter endpoint interaction. Administration is also simplified to focus on tasks and users, not devices. I look forward to us staying engaged and continuing to together drive how your business collaborates. Be among the first to learn about and see new innovations in Cisco Unified Communications. Please join me and other Cisco leaders on June 26 from 9-9:30 a.m. Pacific time for the Cisco Collaboration Announcements Webcast. Learn more and register now. Thomas
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Listening to customers is a top priority for Cisco. I spend a lot of time with customers and their valuable input has directly influenced the strategic direction of our core collaboration platform. What I’ve learned is that customer needs vary based on the perspectives of three distinct groups within the enterprise: users, IT, and CxOs. Users just want collaboration to be simple. They want to choose which device(s) they use — including tablets, cell phones, office phones, notebooks, home phones, telepresence — and they want a consistent set of collaboration capabilities and user experiences across those devices. Period. With so many devices and platforms to support, IT managers need consistency and simplicity in the collaboration applications and core collaboration platform they manage and support. They want systems and networks to be interoperable. All that without sacrificing reliability, security, and support. CxOs want a return on investment. They invest in collaboration to accelerate decision making, drive more sales, improve customer service, and increase organizational efficiency. Beyond this, always on the minds of CxOs is cost of ownership, and how to minimize it. Importantly, they need to leverage their current technology investments as much as possible, and build on a solid foundation that will grow with them and adapt as long as they continue to foster effective collaboration. I’d like to invite you to be among the first to learn about and see new innovations in Cisco’s core collaboration platform. Please join me and other Cisco leaders on June 26 from 9-9:30 a.m. Pacific time for the Cisco Collaboration Announcements Webcast. Product experts will be responding to questions during and after the webcast. Learn more and register now. I look forward to hearing your feedback on this Collaboration Community, where the webcast is hosted, and in person as I meet with many of you in the upcoming year. Thomas
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