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shidas
‎01-10-2021
Cisco Employee
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1 Helpful Vote
5 Replies
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Member since ‎08-24-2011
6
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3
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Re: UCCE ICM Routing Script Question

Created by in Contact Center
07-14-2017
07-14-2017
HiIf we validate the custom function the validation is successful. But node validation is failing.Th...

Re: Agent connect to server problem

Created by in Contact Center
07-11-2017
07-11-2017
Hi David was referring to CTI protocol guide https://developer.cisco.com/fileMedia/download/767624be...

Re: Agent connect to server problem

Created by in Contact Center
07-07-2017
07-07-2017
Yes you are right. CTIOS is not sending the wrap-time data as this is a configuration data not an ag...

Re: Agent connect to server problem

Created by in Contact Center
07-07-2017
07-07-2017
HI Only wrap-up string will be sent. Wrap-up time is internal to server. When agent is done with the...

Re: Agent connect to server problem

Created by in Contact Center
07-07-2017
07-07-2017
Hi You need to setup wrap-up time in Agent Desksetting tool in configuration manager in AW. And assi...

Re: Agent connect to server problem

Created by in Contact Center
07-04-2017
07-04-2017
HiThe basic steps to login an Agent is given belowCtiOsSession rSession = new CtiOsSession();rSessio...
Public Statistics
Date Registered ‎08-24-2011 03:36 PM
Date Last Visited ‎01-10-2021 04:15 PM
Total Messages Posted 6
Total Helpful Votes Received 3
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