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ctwoods
‎08-26-2020
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Member since ‎05-26-2017
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Email and chat reporting in CUIC

Created by in Contact Center
02-07-2019
02-07-2019
In the Enterprise Chat and Email Administrator’sGuide to Reports Console, Release 11.5(1) it says th...

Re: Call Types not showing in UCCE TCD table

Created by in Unified Communications Infrastructure
01-10-2019
01-10-2019
Thank you. Very helpful.

Call Types not showing in UCCE TCD table

Created by in Unified Communications Infrastructure
01-10-2019
01-10-2019
Good day, We have a call flow that moves the call thru different Call Types based on the caller's CE...

Re: How to show Start Time and End Time of Events from Agent_Event_Detail table in CUIC Report?

Created by in Contact Center
09-29-2018
09-29-2018
Hi, I originally thought the DateTime field was the time the event was initiated, but after reading ...

Screen crawler/ticker gadget for Finesse

Created by in Contact Center
08-14-2017
08-14-2017
Hi all,Does anyone have a screen crawler gadget for Finesse; basically we would like to send broadca...
Public Statistics
Date Registered ‎05-26-2017 11:42 AM
Date Last Visited ‎08-26-2020 12:08 AM
Total Messages Posted 5
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