I have a UC540 customer that wants to allow their users to call forward external calls back out to the PSTN, via the same PRI they came in on. I think the feature needing to be implemented is ISDN redirect. Our tech tells me that such functionality is possible, however only through CLI and not CCA. I'm also being told that Cisco won't support this product unless it's been configured through CCA. If that's true, and I hope it's not, how can we satisfy this customer's need for external call forwarding, as well as ongoing support?
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