cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
pstockford
‎07-19-2018
pstockford
Beginner
Industry Analyst in the contact center industry since 1989. Began career at Dataquest (now Gartner). Recruited by Cahners In-Stat Group in 1996 to establish their telecommunications research practice. Founded Saddletree Research in 1999. In addition to Saddletree Research, Paul functions as Research Director at the non-profit National Association of Call Centers (NACC) at The University of Southern Mississippi. Besides providing advisory services for NACC members, Paul writes monthly for 54,000 end-user subscribers of the NACC's monthly "In Queue" newsletter. Expertise: Contact center, call center, workforce optimization (WFO), analytics, customer service communications, collaboration, Web 2.0 in the contact center.
Industry Analyst in the contact center industry since 1989. Began career at Dataquest (now Gartner). Recruited by Cahners In-Stat Group in 1996 to establish their telecommunications research practice. Founded Saddletree Research in 1999. In addition to Saddletree Research, Paul functions as Research Director at the non-profit National Association of Call Cent
Stats
Member since ‎06-01-2010
18
Posts
0
Helpful
0
Solutions
Public Statistics
Date Registered ‎06-01-2010 11:12 AM
Date Last Visited ‎07-19-2018 04:25 AM
Total Messages Posted 18