As Vice President and General Manager for Cisco’s Cloud Collaboration Applications Technology Group, Murali Sitaram is responsible for the company’s cloud collaboration product portfolio, and for creating and executing the strategy for Cisco’s collaboration software business solutions. His portfolio includes conferencing, social software, instant messaging, cloud video and hosted collaboration product lines, including the brands Cisco WebEx , Quad, Jabber, WebEx Connect, TelePresence Callway and Hosted Collaboration Solution (HCS) .
Between August 2009 and April 2011, Murali served as VP/GM for Cisco’s Enterprise Collaboration Platform BU, which brought to market Cisco Quad, the company’s first Enterprise social software product. Cisco Quad delivers Social Networking to the enterprise, integrating real-time communications and network-based content to transform the way employees interact, collaborate, share knowledge, and innovate.
Murali joined Cisco in 2007 as Vice President of Engineering for the Customer Contact Business Unit. He led the Customer Contact Engineering team to redesign the product portfolio for better supportability and scale. Later, Murali led the Customer Contact Business for Cisco as Vice President/General Manager.
Murali brings over 24 years of leadership experience in software engineering and business management.
He has an established track record in leading large global development teams to build enterprise software solutions. He currently sits on Cisco’s Collaboration Architecture Board, Communications and Collaboration board and the Customer Collaboration Advisory Board.
Before Cisco, Murali held various senior management positions in software development and management at companies such as Narus, Aspect Communications, Avaya, and Quintus. At these companies, Murali gained invaluable experience in global product design, mergers and acquisitions, initial public offerings, leverage buy-outs and divestitures.
Murali holds two bachelor’s degrees from the University of Bombay: one in physics, and the other in computer engineering and science. He also has a master’s degree in computer science from Case Western Reserve University in Ohio.
collaboration, enterprise 2.0, communities, enterprise social software, social networking, social media, executive leadership
As Vice President and General Manager for Cisco’s Cloud Collaboration Applications Technology Group, Murali Sitaram is responsible for the company’s cloud collaboration product portfolio, and for creating and executing the strategy for Cisco’s collaboration software business solutions. His portfolio includes conferencing, social software, instant messaging, cloud
In meeting with customers and partners, I hear repeatedly how key market transitions – Mobility fueled by the Bring Your Own Device (BYOD) trend, cloud as a delivery model and the pervasive use of video – are dramatically shifting how organizations communicate and collaborate, both internally and externally. They want to collaborate from anywhere, at anytime, and on any device -- with a superior user experience. For maximum business benefit, they want to accelerate collaboration services across their organization. They want options and they need agility. Today, Cisco unveiled multiple enhancements to our Cisco Collaboration portfolio -- delivered via public, private , hosted/managed cloud models -- that provide customers access to an expanded set of market-leading collaboration offerings. Customers have greater choice in how they deploy collaboration offerings based on their specific needs or requirements. They also have new options for accelerating collaboration across their business quickly, securely, and reliably. Advancements to our Cisco Hosted Collaboration Solution (HCS) capabilities span Cisco Unified Communications, TelePresence, and Customer Collaboration (contact center). With these developments, Cisco HCS partners -- service providers, systems integrators, wholesalers and resellers -- can deliver an even more robust unified collaboration experience to their customers as an “as-a-service” cloud-based model. This is good news for customers who want an integrated collaboration experience, and prefer to work with partners to get it. Customers can enjoy greater flexibility, new capabilities and a level of customization that matches their needs. These advancements come at a time when Cisco HCS continues to gain traction in the market. In the past year, the number of certified Cisco HCS partners has grown more than 100%, providing global customers with an even broader choice of providers offering comprehensive collaboration offerings. So what are these enhancements you ask? Customers can now get faster deployment and ROI from Cisco TelePresence through the new Cisco TelePresence-as-a-Service (TPaaS). With this hosted service, customers can now connect multiple locations simultaneously and simply buy or lease endpoints without investing in the back-end technology. Additionally, customers can now conduct telepresence meetings at any time rather than having to make a meeting reservation. Contact center customers that want to simplify operations can now have a certified Cisco HCS partner manage multiple contact centers for them. Additionally, agents will be able to provide faster, better and more accurate service when they use the new highly-customizable web 2.0 collaboration desktop that pulls the relevant information they need together into a single, modifiable cockpit. Rounding out the Cisco HCS enhancements are advancements in Cisco Unified Communications. In June, Cisco announced Cisco Unified Communications Release 9.0 and now, just months later, that rich functionality is available through HCS. In simple terms, we offer feature parity for Cisco UC, on premises or from the cloud. Cisco WebEx Web Conferencing continues to experience tremendous growth and adoption. The number of WebEx meetings held through the public Cisco WebEx Cloud increased a staggering 38% year over year for a total of 9.6 million meetings and 1.8 billion meeting minutes! Fueling that growth is the popularity of our mobile WebEx Meetings client which has been downloaded more than 2.7 million times on iOS and Android devices. With today’s announcement of Cisco WebEx Meetings Server, customers can now get that same rich WebEx user experience and functionality on the device of their choice but from an on-premises deployment, hosted in their own data centers where they have full control. They also will benefit from integration with Cisco Unified Communications that spans IP telephony to conferencing. At the beginning of next year, that integration will also include new seamless escalation from a Cisco Jabber IM session to a full Cisco WebEx meeting directly from a Jabber client, all on premises. I encourage you to learn more about today’s announcement by reading the press release and watching a live keynote by OJ Winge, SVP and GM of the Cisco Collaboration Technology Group, today at 8:30 a.m. Pacific Time (replay available at 11 a.m. PT) in our Cisco Collaboration Virtual Experience. You’ll also learn how Cloud Collaboration is an integral piece of Cisco’s Collaboration strategy. Learn more now.
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Cisco’s collaboration solutions have been front and center over the past two weeks at both Cisco Live and Enterprise 2.0, the premier conference for social business technologies. I had the opportunity to attend both conferences and was energized by the incredible momentum we have in the market with the integrated collaboration solutions we’re providing to the marketplace. The customers, reporters and analysts I’ve talked to recognize that the notion of a traditional workplace is changing. Employees are more mobile than ever before. People are collaborating across geographic locations and time zones, so work is conducted in a more virtual and time-shifted manner. Social technologies in the workplace allow people to leverage talent, experts, colleagues and customers around the world. Cisco’s goal is to lead this market transition. At Enterprise 2.0, we unveiled Cisco WebEx Social, which brings social collaboration to mobile devices, email and business productivity applications, and delivers it both on premises and in the cloud through a modern web and mobile application. The highlight of the conference for me was the keynote by Richard Foo, Collaboration Director for Nike, and a customer of WebEx Social. Nike’s business goal is to move not only fast – but faster – so they can continue to lead in the athletic footwear and apparel market. Richard touted how Nike has already created 33,000 new connections in the last 60 days by using WebEx Social among its employees. By developing WebEx Social for mobile devices first and desktop second Nike has put employees at the center of collaboration. This is a significant new trend and generated a lot of buzz across social and traditional media channels. So here at Cisco, we think not in terms of a “workplace” but a “workspace” which is inherently more social, mobile, and visual – and delivered through the cloud. We designed WebEx Social as that workspace where individuals, teams, and communities come together to connect, share, learn and collaborate. We realize that WebEx Social needs to fit into the current landscape of tools and capabilities while providing a fundamentally new way of working. For those who are interested in learning more about implementing an enterprise social collaboration platform such as WebEx Social, I encourage you to watch the below video that I recorded at Cisco Live. I talk about how social collaboration adds a new layer to the communication experience, allowing companies to innovate, grow, and expand into new markets, while increasing productivity. Video Link : 9528
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With advanced collaboration technologies like video conferencing and enterprise social software, companies are rethinking the way they traditionally have done business. Social collaboration adds a new layer to the communication experience, allowing companies to innovate, grow, expand into new markets and increase productivity. It can provide unmatched benefits to an organization including: Easier access to resources and expertise Contextual, real-time communications through integration with voice, IM, conferencing and video Time and resource savings that drive better utilization of existing systems Social networking with less risk though rules-based policy management Simplified content management More effective information discovery This week at Enterprise 2.0 in Boston, Cisco makes some announcements around our social collaboration strategy and the extension of our market leading Cisco WebEx cloud, which I describe in detail in this video blog. We are bringing social collaboration to the cloud, mobile devices, email and business productivity applications to drive faster adoption of new ways for people to work and to provide a seamless, integrated user experience. For more details on this announcement, I encourage you read the Cisco press release and visit the Cisco at Enterprise 2.0 Virtual Experience on the Cisco Collaboration Community.
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