Hello Expert,I'm using a UCCX sandbox environment. I've two agent extensions properly configured (John Doe, Jane Doe), i'm successfully able to login the jabber client from both the Agent extensions, but i'm not able to place a call from any of those...

Hello Experts,We've a Cisco email setup through which we send an email to a particular mail id and Cisco routes it to the next available agent and opens the mail in CAD. I want to hook into this 'email arrived on CAD" event using my .NET application....

Hello Experts,We are integrating our .NET/WPF based thick client application with Cisco UCCX using a C++ library. We don't use CAD. Somehow the IVR parameters aren't getting passed to the agent's end, while we try to solve it, I was just wondering if...