We've been having intermittent call quality issues with out users that are using Jabber.  The main issue reported is that the agent can't hear the customer, call cutting in and out/sounding robotic.  It appears the customer can hear our agents when t...

Having an issue where agents are receiving a call and automatically being pushed into Not Ready-No Reason.  They need to manually change back into Read Status to take their next call.  Has anyone had similar issues?  

Looking to create a report from live data that gives me the total number of agents in ready, not ready, logged in, acw, as well as total number of calls in queue, and longest wait time.  I'd like to setup a dashboard to help our supervisors and teaml...