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reder
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Level 1
Member since ‎07-25-2018
‎12-23-2022
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CSQ specific rotation

12-16-2022
Hi,SetupWe have 2 CSQs, one for Florida and one for New JerseyWe have agents with Florida Skills and Agents with New Jersey skills.However, we also have agents with both skills.Our goal is for the agent with both skills not lose his turn in the Flori...

UCCX vs Finesse API Get count agents in ready state w/specific skill

11-04-2021
Hi,I would like to make a rest API call to get the number of available agents in ready state that have a particular skill.Is this possible?  would this be through Finesse or UCCX API? Thanks
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Member Since ‎07-25-2018 10:03 AM
Date Last Visited ‎12-23-2022 08:45 AM
Posts 2