My agents are getting the following error when trying to "go ready" after logging in to Cisco Desktop Agent for IPCC."Cannot go to the ready state while the phone is out of service. Other state changes are possible."I have tried removing the device a...

Hello,Just wondering if this is possible, and if so, how to script it.We have a skills based CSQ with about 10 resources in it. We have 5 different skills assigned to the group and the resources are waited accordingly.For purposes, lets say one of th...

Hello,I currently have ~350 users, and have an issue with only one users when she tries to call into Unity to retreive her messages.It basicaly tells her that her mailbox is unavailable and to try back later. I have tried deleting and adding it back....