Hello, I have 3 skill groups I would like to route calls to based on calls in queue.  Credit.General Credit.Specialist Credit.TeamLead I would like all calls to queue for Credit.General by default and only consider the other 2 skill groups if ther...

Hello, I am working on an IVR script for CCE that plays a different prompt each time through without creating multiple scripts.  There are some lengthy hold times for the callers and would like to play some helpful tips while they wait. Here is the...

Hello, I have a SOAP call that takes a relatively long time to process, ~15 seconds.  I would like to trigger MOH or some type of prompt while the script is processing the data, once the result is returned I would like the music/ prompt to stop and d...

Hello, I am working on a SQL query that does a lookup of the calling number and the last four digits entered by the customer.  If I hard code the lastFourGC variable I am able to return a successful result.  If I use $lastFourGC I get the following e...