We are having a bit of trouble in our lab setting up 11.6 VVB with inbound SIP and LumenVox ASR/TTS...
It seems like the VVB is not accepting DTMF, although when we go back to our trusty old VXML GW ISR, we have no problem.
Our inbound answering ...
In reading the PCCE documentation, it states “a label has a max length of 10 characters/digits”. The web admin tool enforces this length limitation as well.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_...
Thank you! This is very helpful.
As a last resort, we actually looked at the Cisco published documentation from the Collaboration System Release v12.0 which includes contact center with UCCE/CVP/VVB. Cisco published the CUBE config, which was a...
Thanks for the tip, but we did actually try that - the problem comes back to PCCE and the fixed UI to define labels in the PCCE Web Admin tool, it is fixed at 10 digits and will not accept the 13 to input to the PCCE Configuration.