when all agents will be busy, we want to play the expected wait time to the calls in a queue. How can we calculate the expected wait time?

We have ICM 7.0 installed in our environment. Can we do the configuration changes in such a way that new call will not be routed to the agent unless and untill he will enter the wrap-up comment for previous call?

We have PoE 3560 switch with IOS version c3560-ipbase-mz.122-25.SEE3. IP Phones connected to this switch get rebooted automatically. We found the following logs on switch:Jul 25 22:23:58: %ILPOWER-7-DETECT: Interface Fa0/38: Power Device detected: IE...

The hunt list is getting registered to publisher successfully but not to the subscruber. IP phones are all registered to subscriber and working fine. What could be the reason?

How to find out the number of calls those were abndoned on skill group level? Our intension is to find out the calls abandoned at agent IP Phone