In IVR campaign configuration, there seems to be only one configurable DN for "After AMD and for transfer to IVR campaign". (in Skill Group Selection property dialog). Is there a way to tell if the connected call is a live pickup or answer machine pi...

When an agent has scheduled a personal callback with a contact, and when that callback is presented to the agent in preview mode, the call context does not seem to include the identity of the callback request (other than call.PreferredAgentID). If th...

We are trying to find a way to log onto Finesse programmatically via web API. Finesse web service developer's guide says If you hit http://<FQDN>/finesse/api/User/<id> with PUT method & proper security header, and send data of      <User>    <state>L...