Hi,   I currently have a production environment running Finesse 11.   I also have a LAB environment where I would like to put Finesse 11 into.   Could I possibly take a snapshot of our production servers and create LAB ones with those images and with...

We are running UCCE 10.0 and have CUCM 10.5. We are setup with CTIOS for the time being. During our install, silent monitoring was not needed and therefore not configured and setup for us.   I have a request now to get Remote Supervisor setup and hav...

Hi all, Wondering if anyone has information on what DB's, tables and fields would be needed to get reader boards setup in our call cener that would show various queue stats.. Calls in queue and longest queued would be a few examples of what was neede...

is it possible to build a formula that check's service level and then based on service level either routes call to an agent or just to a message? For example: When a credit card is activated, we want our agents to do an 'upsell' afterwards (e.g. se...