About hwalia282

hwalia282 · 03-29-2019

According to TCL developer guide, for leg senddigit, "Digit transmission fails if the leg senddigit verb is executed and the negotiated DTMF relay is either rtp-nte or cisco-rtp"Here is what I referenced:www.n-cg.net/ncgpdf/Cisco_TCL-IVRv2_Programmin...

hwalia282 · 08-24-2018

I have configured two paritions, VAL_SiteXform_PT and VAL_Dummy_PT. I want to add them to a new CSS. However the code only adds VAL_Dummy_PT. What am I missing? Code is below: "use-strict"; const soap = require("strong-soap").soap; const reque...

hwalia282 · 11-28-2016

I have a customer that currently has CUCM/CUC in the cloud (ie HCS) and jabber in the cloud (ie Webex Messenger). Customer only wants to move CUCM/CUC on-prem and keep jabber in the cloud. Question: is there any special config needed for jabber ...

hwalia282 · 10-03-2016

I'm a UCCX scripting newbie and want to understand the select resource step. I have set connect to yes (thus there are two branches: connected and queued). 1. With connect set to yes, does it automatically connect the call to the agent (in ready ...

hwalia282 · 08-25-2018

That's not it. I figured out the problem. I'm using duplicate keys in the object. Javascript will use the last one that's why I only see "VAL_Dummy_PT." I had to change requestArg3 to: const requestArgs3 = { css: { name: "VAL_Devic...

hwalia282 · 10-03-2016

I get it. Thanks for your patience.

hwalia282 · 10-03-2016

You're right, it would be failed branch. My bad. From your sample script it, the next step would be it goes to SelectAgent label, which does Select Resource again. At this point, if there are no more agents in ready state, would it not hit the que...

hwalia282 · 10-03-2016

OK, let me try again. Say we have connect set to no, and our CSQ only has 1 agent (to keep it simple). The agent is logged in and in ready state. I call the queue, the agent's phone rings but does not answer. At this point wouldn't I be in the q...

hwalia282 · 10-03-2016

I'm a bit confused. With connect set to yes, didn't you say if the agent is RNA, it keeps hitting the connected branch until it finds an agent? If no other agent is in ready state then it'll go to the queued branch. Let me know what I'm missing.

Member Since	‎08-27-2015 07:04 PM
Date Last Visited	‎11-13-2019 12:39 AM
Posts	10

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Send digit with TCL script

Add multiple partitions in a CSS

Help with hybrid deployment

Understanding select resource step in UCCX

Re: Add multiple partitions in a CSS

I get it. Thanks for your

You're right, it would be

OK, let me try again.

I'm a bit confused. With