Hello, I have installed ICM 9.0 as a sprawler set up.All the services are up and running.In ICM 9.0,Precision routing functionality is available.In AW,under the UCCE Administration tools,I am able to open the CCE web administration URL,but...
Can you check these two items and find out which table isn't purging.1. Open ICMDBA and check Space used summary of Logger Database. 2. Check the Logger_Admin table to find the purge history. - Ram
Can I return the call to ICM if the customer doesn't request a CCB
Ans: Initial potion of the CCB IVR is handled in callbackentry application. In the OOB application, If customer doesn't opt CCB then Callbackentry application will transfer the call t...
